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This privacy notice has been updated to comply with the General Data Protection Regulation (GDPR) and describes why and how Independent Living Agency (ILA) collects and uses personal information about people who visit our website.  We are a ‘data controller’ and process your data where we have a legitimate interest to do so.

Any information you provide to us will only be used for the purpose as stated on the website or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide with any third parties for marketing purposes or store any of your information outside of the EEA.  The information you provide will be held securely by us whether in electronic or physical format.

We will use the contact details you provide to us to communicate with you as requested.


We do not collect more information than we need to fulfil our stated purposes, and will not retain it for longer than is necessary.



The Community Resources website uses cookies to store information on your computer. We use these to help us provide you with the best experience on our site. For more information on cookies, please see


Google Analytics

When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can learn more about Google Analytics


Facebook and Twitter

The social media functions on our site, such as Facebook’s Like button, are implemented by embedding code provided and controlled by the relevant network. To provide functionality, they may set third-party cookies which allow them to, for example, show if your friends have liked a page as well. We do not have any access to any information from these third-parties, nor can we control how they use it.


Your rights

Under the GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you.  Briefly, you have the right to: access, rectification and erasure of your personal data; and object and restrict processing, data portability, and rights about automated decision making (where this applies).

You can read more about these rights here – Please contact us if you have a query about the way we process your personal information.


ILA is committed to providing an excellent service to its customers, beneficiaries and other stakeholders, working in open and accountable ways that build trust and respect.  We welcome any suggestions to improve our services by listening and responding to your views, and in particular, responding positively to complaints and by putting mistakes right.  We are committed to dealing with complaints fairly, impartially and quickly.


Please contact us if you have a complaint about the way we have processed your personal information 

Links to other website

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.


Changes to this privacy notice

We review our privacy policy regularly. It was last updated on 6 August 2020.  We will publish any changes to this privacy notice on our website.

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